Change admin pasword not work

Hi, with trial or community, if i reset default password with a new (ex. PDE54FRed$54), at logon result access deny!!!
I must reset admin password to default with command dos command, how found in documentation.
why?

thank’s

@gestione

Please let us know the OS you are using.

You can check the below documentation

https://www.getfilecloud.com/supportdocs/display/cloud/Resetting+Admin+Password

Windows Server 2019 Standard
The documentation is ok, but the proble is other: if i change psw admin, tis pswwword not work to the first access … i nust reset this for login with ‘password’ defalut…

@gestione

I will check this from our side and get back to you