Ip public is map

for now my ip public is map with the domain name ready I use that cloudth.xxxxxx.com
and can ping at the domain but I put the domain to fileclude sever url but still can’t work
I have firewall fortigate did i have to premit or create someting else. or have i have to change file config httpd-vhosts

##<VirtualHost *:80>
##ServerAdmin webmaster@dummy-host.example.com
##DocumentRoot “/xampp/htdocs/dummy-host.example.com”
##ServerName dummy-host.example.com
##ServerAlias www.dummy-host.example.com
##ErrorLog “logs/dummy-host.example.com-error.log”
##CustomLog “logs/dummy-host.example.com-access.log” common

please let me know ASAP

@brucescy

Can you please try allowing the ports 80 and 443 in your firewall. Please let us know if you are still facing any issue in accessing