License Error HostCLFC-00035-00155

So this error came out of nowhere… But my searches on the error were less than helpful, so I thought I’d document it here:

After a few days of FileCloud being used successfully, some of my users started getting this error:

Invalid License HostCLFC-00035-00155

This included users who were just fine the day before. However, I was able to access the server fine! And while researching the error, all I could find were links to purchase more licenses…

Turns out the problem was user stupidity! We have an Internal Domain that is similar to our external domain and users were specifically typing in the wrong domain. i.e. https://files.INT.domain/ rather then https://files.domain/.

Even though I have a rewrite rule in the Apache Config, it only rewrites the URL in HTTP not HTTPS. So if the users types in the URL with HTTPS:// it never takes effect.
Anyway, my testing found that you will get the license error if you use an incorrect URL. I’m not sure if it is a HTTPS Certificate mismatch on the different name or the license itself is hard coded to a specific DNS, but I did find that it works if you use an IP Address…

Hope this helps someone else.
Bob

@bob.brandt

Filecloud license is issued only for a specific domain unless you order an SPLA license for a multi-tenant site. So if users try to access the user portal using another URL which is pointed to the FileCloud server, then users will not be able to log in. This is not applicable when you access the FileCloud server over IP, so users should be able to access the IP without any issues.

It’s recommended to configure FileCloud URL to be accessible via https. Are you referring to https://files.int.domain/ to https://files.domain/ redirection? We don’t recommend custom redirects or redirect from http to https because mobile apps and other clients do not follow redirects (for security). Therefore it’s recommended to make these changes in your firewall or router to redirect all requests to https://files.domain to avoid such issues.

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I was thinking that was the case. I do have redirection on the HTTP side, but I don’t on the HTTPS. I have found in the past that if I enable it in HTTPS weird things break.

Regardless, as long as I know about this I can advise people what to do to fix the problem.

Thanks
Bob

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@bob.brandt

Thank you for the update Bob. :slight_smile:

Are trial licenses for the community edition still being sent out? I signed up for one almost 24hrs ago and it never came through. I’ve checked my spam folder, etc.

Thanks

@ken0201

Sorry for the delayed response.

Please let us know the email address and the URL for which you have signed up for so that we can check this in detail.