MS Office Files Preview Problem

Hi all,

When we uploaded some MS Office 2016 files to a licensed user’s storage on filecloud community edition on-premise ubuntu server, we found that the following old file formats could not been previewed with error “service not enbled”:-

  1. MS Word files in 97-2003 format in doc extension

  2. MS Powerpoint files in 97-2003 format in ppt extension

    Below please find the screen shots for your checking:-

MS Word Preview Error

We would like to know:-
  1. If this problem can not be fixed shortly, can we disable the file preview function in licensed users’ UIs to work around it temporarily ?


Hello @arthurchan

Please update us with a screenshot of the page Admin Portal > Settings > Misc > Preview tab.