Network Folder - Smart Mount

Is there a secret to getting a Network Folder to work with “Smart Mount”?

I have never been able to get this to work. The folder in question is a standard Home Directory on a share \server\users%USERID%

If I enter the path normally it works as expected with NTFS permissions and all.

Is there a log file I can inspect that might help?



Thank you for your request.

We will review this request and get back to you soon.


Thank you for your patience.

You can check the server logs for any errors logged. You will find this from:

Windows : \xampp\htdocs\scratch\logs\log_YYYY-MM-DD.txt

Example: c:\xampp\htdocs\scratch\logs\log_2013-08-27.txt (Select the latest date)

If you still facing the issue, please get back to us with the server logs and the screenshot of the Network folder settings.

1 Like

Thanks for the feedback. What I found was that if I did the following it fixed the problem:
Remove the Smart Mount
Save it
Add the Smart Mount
Save it

No idea why?
Thanks again.


Thank you for the update.

We will try to replicate this in our end.