Payment Assistance

Are you having trouble submitting your donation payment for FileCloud Community Edition?

There are a number of reasons that a credit card payment may be declined. Please post a reply about your difficulties below and a member of the FileCloud Community Edition Support Team will assist you ASAP.

I paid in the customer portal, got the invoice and what happens next? here is no new licence to download that appeared …

Hello, William!

I’m sorry about the difficulties you’ve encountered trying to get up and running.

You should have gotten an email with credentials to log into our User Portal. Once you are logged in to the portal you should be able to download your license certificate.

Please check your email, including spam folders or filters, and see if you can find the FileCloud message. If you’re unable to find it, we can reset your account and another email will be sent.

Please keep posting here as you work on this and we will make sure you get the support you need.